The number of complaints against Macau’s police authorities increased by 20% in 2025, according to the government, mainly due to the high number of city visitors.
The Disciplinary Oversight Commission (CFD) reported 132 complaints, 22 more than in 2024 (+20%) and 44 more than in 2023 (+37.5%). The Public Security Police Force (CPSP) received the most complaints (105), primarily regarding police activity (46) and traffic law enforcement (42). Other authorities involved were the Judiciary Police (PJ) and Customs Services (SA).
Officials attributed the rise to Macau’s growing visitor numbers, which reached 40.69 million in 2025, up 14.7% from the previous year, resulting in more frequent interactions between police and tourists.
Read more about this topic: Macau receives 4.17 million visitors in February, up 32.6% from 2025
The CFD emphasized that these figures should be interpreted in the context of police functions and frequency of public interaction, rather than as an isolated measure of institutional performance.
Of the complaints received, 10 cases were formally processed, with seven resulting in sanctions against officers. This aligns with 2022 figures and slightly exceeds the annual average of eight cases recorded from 2021 to 2025. Between 2021 and 2024, 30 processes were opened, with sanctions applied in 24 cases.
In 2025, 108 out of 132 complaints were fully processed. The remaining 18 (16.7%) are still under review due to their complexity or late-year submission, carrying over into 2026.
