By the end of 2024, the number of full-time workers in the gaming industry had decreased by more than 5,200 compared to 2019. The reasons behind this decline include the restructuring of the sector, the increased workload for employees, and the installation of electronic equipment in casinos. Recently, some workers reported that chaotic schedules and constant shift changes have negatively impacted their rest as well as their work-life balance. The authorities should pay close attention to occupational safety and health issues arising from these situations and ensure that companies implement more humane measures.
Recently, workers from concessionaires reported being dismissed for not meeting new requirements imposed by the companies. Later, when trying to find employment with other concessionaires — even after demonstrating competence in assessments — they received no response. It is suspected that they are being subjected to background checks. The issue of so-called “blacklists” has existed for many years. This mechanism lacks legal basis, objective criteria, and concrete evidence. Applicants are not entitled to a fair explanation, and there is no appeals mechanism or even a defined time limit. Even if the dismissal was unjustified, the person may remain on the “blacklist” for an extended period. The authorities must treat these complaints seriously and provide effective support to those facing difficulties in accessing the labour market, ensuring their labour rights are upheld.
The transition period for satellite casinos, stipulated by the new Gaming Law, ends at the end of this year. Whether or not these casinos continue operating will directly impact the labour rights of many workers — from supervisors and croupiers hired by the concessionaires to other staff directly employed by the satellite casinos or by service providers. There is widespread concern among these workers regarding job security, as well as potential losses in salaries and benefits. It is expected that the authorities will take the initiative to engage in dialogue with those responsible and draw up a specific plan to safeguard jobs and prevent the deterioration of workers’ rights.
Finally, it is expected that the concessionaires will strictly comply with the Gaming Law and assume their responsibilities by safeguarding the rights and interests of workers, investing more in training, and prioritising the recruitment of local residents — including in non-gaming roles at intermediate and senior levels — thereby promoting their upward mobility.
Macau Federation of Trade Unions
